Insite Property Maintenance handles a wide range of work, from construction to refurbishments, extensions, and conversions. The business is run by a small team of four office staff, with additional support from subcontractors like joiners, plumbers, and electricians. Recently, they added four apprentices to the team but ultimately their goal is to keep the business manageable while focusing on steady growth. Insite uses ToolTime to streamline operations, adjusting its use based on the specific needs of each project.
Key challenges before ToolTime
- Getting customers to pay on time: Like many other trade businesses, Insite faced the ongoing challenge of getting customers to pay on time.
- Ensuring work quality: As property maintenance experts, they need to always ensure that work was kept to a high standard. Before ToolTime, this was time-consuming and managed over messaging apps.
- Disjointed processes and communication: Job management and admin was not the most efficient as they relied on an old-fashioned paper diary, and communication was scattered across WhatsApp, texts, and emails, leading to confusion and misplaced information.
- Standing out to customers: As a growing business, Insite wanted to appear professional to their customers with the goal of standing out against the competition and winning more business.
“The more organised we are, the easier it is for us to track when invoices are due so that we can chase the customers until we get paid.”
How ToolTime solves these challenges
- Faster payments: ToolTime helps Insite to chase down late payments and keep track of their statuses so that they can ensure nothing is missed.
- Better oversight and protection: Using the digital signature feature and having job sheets signed off by the customer helps Insite protect themselves against any disputes. They can check their work is completed to a high standard and document everything using photos right from the app.
- Everything in one place: ToolTime allows Insite to keep everything in one place and removes the need for lots of different apps or systems. They find that it’s a lot easier, more efficient and organised to manage the ins and outs of their business. Communication is now a lot smoother thanks to the real-time updates between the office and the field.
- More professional: With ToolTime, Insite finds that they look more professional. A big client loved the smooth processes and the fact there was less back and forth communication. ToolTime has even helped them to win more customers.
